Category: Customer

Wix unifies customer support channels with Wix Answers
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Wix unifies customer support channels with Wix Answers

Website-building platform Wix is expanding today with the launch of a customer support product (and new company) called Wix Answers. Joe Pollaro, the general manager of Wix’s U.S. business, said that while the company has “been expanding into much larger types of users, enterprise-class users,” Wix Answers wasn’t part of that grand strategy. Instead, it’s a…

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Customer feedback is a development opportunity
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Customer feedback is a development opportunity

Kyle Lomeli is the CTO and a founding engineer at CarGurus.com. Online commerce accounted for nearly $518 billion in revenue in the United States alone last year. The growing number of online marketplaces like Amazon and eBay will command 40% of the global retail market in 2020. As the number of digital offerings — not…

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